Now Hiring - Customer Service and Inside Sales Rep (Paso Robles) min. 3 yrs exp. in Paso Robles, CA

A-1 GLASS, LLC | INSIDE SALES & CUSTOMER SERVICE

Company Overview & Mission
Founded on the core values of integrity and credibility, A-1 Glass offers reputable glass products and services with a consistent quality our customers can trust. Our company goal is to take care of every customer and employee the best we can and be devoted to every individual we work with. Our excitement to be a part of each project stems from a passion for what we do, as we consistently strive for detail-oriented craftsmanship on every job.

We have assembled a team of glass specialists that represent years of specialty installation, service and sales experience and are excited you’re reading this to be an integral part of our dream team. As the only full-service glass company on the Central Coast, we set ourselves apart with our wide variety of service lines with no job too big or small, and aim to provide the best overall installation and service experience to our community. From the beginning stages of a project to the final finishing touches, A-1 Glass ensures excellent communication, service and craftsmanship so every step is carefully completed and no detail is overlooked.

Job Brief
An Inside Sales | Customer Service Representative is a part of the sales team and handles all new business leads that come in through phone, email or in person walk-in traffic in showroom. S/he coordinates providing comprehensive estimates and contracts to customers and contractors who have requested a quote in a timely manner and follows through on all estimates, answering questions from the customer to help them feel comfortable with their potential purchasing decision. S/he facilitates key communication toward closing the sale and once sold, prepares the job folder(s) by processing deposit payment(s) and obtaining all required contract signatures to proceed. S/he provides support on sales and estimating for both the Residential and Automotive Departments, as needed, and places the initial material orders before the project goes into Work in Progress and Scheduling. Additionally, s/he provides secondary support in scheduling and communication with the install team, as needed.

Responsibilities:

• Maintain an updated Project Tracker and meet bid deadlines accordingly, communicating with the customers at all times
• Maintain organized project files in Shared with completed bid sheets and photographs from the Outside Sales team, if available
• Work closely with the Outside Sales team to discuss and explore project information in preparation for a thorough and accurate bid submittal to the customer
• Follow up consistently with vendors on any/all price changes including surcharges
• Maintain strategic alliances and relationships with suppliers and manufacturer’s, partnering with them in the bidding process to provide the best price to the customer
• Carefully review all estimates and plans, including notes from Outside Sales team or installers, to provide an accurate bid. Request a second set of eyes and approval on bids of scale.
• Communicate effectively with administrative and installation staff members, asking questions and gaining insight where needed to provide an accurate bid
• Enforce adherence to office and install Standard Operating Procedures (SOPs)
• Maintain fluid communication between all parties to a project team
• Act as the main point of contact for the customer and strategically introduce them to the Project Management team once sold and ordered
• Communicate and work closely with Management and Partners to make critical decisions as it relates to markups, labor costs and special pricing
• Prepare job folders for closed sales to include all pertinent documentation, contract signatures, payment schedules, completed invoices, permitting notices, bidding & negotiation notes for the Project Manager(s)
• Assist walk-in customers in the showroom for all their glass needs no matter how big or small their job might be: including small flat glass, screen and over the counter sales in addition to larger leads from homeowners and contractors
• Learn more in-depth knowledge of product lines and services, leading the administrative team in being informed of new supplier information and bidding software
• Support Project Manager(s) as needed
• Continue education through seminars and participation in professional and team activities
• Be a willing team member who will help wherever needed as challenges present themselves, and be willing to adapt to changes as needed for the success of the company and its team members
• Wear a smile and bring a positive attitude to work every day
• Most importantly, have fun!

Communication:

• Offer consistent and creative follow through and follow up with clients and customers to ask for and close the sale
• Provide consistent self-awareness; maintain a consistently professional attitude when communicating with team members, customers, and management
• Provide self-management of emotion and act with honesty and integrity, adapt with individual situations
• Provide an exemplar of social awareness; read the currents of client and coworker’s emotion and provide empathy and understanding. Resonate with others.
• Communicate clearly and convincingly with customers, building strong personal bonds and relationships that are long lasting. Spread enthusiasm for our company throughout our community of customers.
• Ask how customers/leads heard about us and indicate notes on your invoices for the Marketing Department

Requirements

• Ability to effectively communicate and elevate experiences with Clients, Customers and Contractors
• Clear understanding of window and door building materials, proving knowledge of construction processes
• Fluency in Microsoft Windows, Office and Adobe Suite
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Ability to learn company software, programs, and processes in a timely manner
• Ability to work independently and complete daily activities according to work schedule
• Ability to understand, follow and transmit written and verbal notes from customers and the Outside Sales team
• Comprehensive knowledge of construction practices and procedures
• Excellent math and computer skills.
• Strong client-facing and teamwork skills
• Amazing organizational and multi-tasking skills
• Highly organized and detail-orientated
• Ability to work in a cohesive team
• Ability to work independently and complete daily activities according to work schedule

Reports to: Executive Business Coordinator

Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Employee is frequently required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 15 pounds at a time individually.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods sitting at a desk and working on a computer.

Job Type: Full-time

Pay: $17.00 - $27.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to commute/relocate:

• Paso Robles, CA 93446: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Computer & Office: 3 years (Required)

Work Location: One location